# MNE installation error **URL:** \ **Category:** Support & Discussions\ **Created:** [July 17, 2022, 7:28am UTC](https://mne.discourse.group/t/mne-installation-error/5282 "2022-07-17T07:28:17Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![rogan](https://avatars.discourse-cdn.com/v4/letter/r/82dd89/32.png) [@rogan](https://mne.discourse.group/u/rogan)\ **Post date:** [July 17, 2022, 7:28am UTC](https://mne.discourse.group/t/mne-installation-error/5282/1 "2022-07-17T07:28:17Z")
- MNE version: e.g. 1.0.3 - operating system: e.g. Windows 10 i followed the procedure on the MNE portal. i downloaded it through their installer as i am not super proficient with python. after installation i installed the nb\_conda\_kernels-2.3.1 packages in conda prompt. even their " test your installation" part seems fine no error . so when i try to import mne in jupyter notebook it shows …no such package found appreciate your help! ---
**Author:** ![agramfort](https://avatars.discourse-cdn.com/v4/letter/a/7c8e57/32.png) [@agramfort](https://mne.discourse.group/u/agramfort)\ **Post date:** [July 17, 2022, 8:48am UTC](https://mne.discourse.group/t/mne-installation-error/5282/2 "2022-07-17T08:48:28Z")
is it possible that you have installed python / jupyter in your system in 2 different ways and that you have two parallel installs? Alex ---
**Author:** ![richard](https://yyz2.discourse-cdn.com/free1/user_avatar/mne.discourse.group/richard/32/15_2.png) [@richard](https://mne.discourse.group/u/richard)\ **Post date:** [July 17, 2022, 10:09am UTC](https://mne.discourse.group/t/mne-installation-error/5282/3 "2022-07-17T10:09:54Z")
Hello @rogan, and welcome to the forum! I don’t think we currently create a shortcut for Jupiter Notebook when running the installer. So what you should do is start the `Prompt (MNE)` shortcut and run `jupyter notebook` from the command line that opens. Best wishes, Richard